Perhaps it should have waited until after her shift ended but it was brief. In this specific case, our office did call the aide to quickly provide information about another patient she was seeing after her shift ended. If that were to happen, we expect our employees to make sure the call is completed quickly, and the client is taken care of and safe. However, we understand sometimes there may be urgent calls that an employee may have to take. It is against company policy for our caregivers to make personal phone calls while at work. Provider Response We are sorry for the negative experience with our aide. THAT, to me, confirms their level of care. I would say care staff is ill trained based on above and that my mother is excited to see someone else who has been helping 1 morning a week since March. 2) disregarded my explicit instructions and attempted to get my mother with dementia into the shower, and upset & panicked her to the point that I needed to call a neighbor to intercede until I could arrive home. 1) made personal phone calls relating to other patient illnesses while in my home, as well as calls pertaining to personal home foreclosure arrangements. These ADLs are set forth in the plan of care written by a Registered Nurse and customized to each client’s needs.Īpril, 2014: I had two certified nurse's aides from Synergy. All of our caregivers are Certified Home Health Aides (CHHA) and their #1 priority is to assist clients with their activities of daily living(ADLs). We always place a priority on client feedback and always seek to resolve the situation up to and including replacing a caregiver if needed. We understand that some people may have more difficulty understanding accents do to hearing impairments. All of our aides do speak English but perhaps at different levels and some with stronger accents than others. Provider Response We are sorry that you had a bad experience with the caregiver that was assigned. They could send someone who speaks English, the language that I speak. They sent me somebody that speaks Spanish and I do not speak Spanish, so we have difficulty communicating. It made things harder for her to have to speak to me using Google Translate. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.They should have gotten me a caregiver who spoke English well. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. BBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment.
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